Terms & Conditions

Effective Date: June 9, 2025

These terms govern your access to and use of our website and purchase of any of our products. “We,” “us,” and “our” refer to Jams Frozen PB&J Inc. “You” and “your” refer to the user accessing or using this site.

By visiting our site or purchasing a product, you agree to be bound by these Terms & Conditions, along with our Privacy Policy and any other terms referenced herein. If you do not agree to all terms, do not use our site or services.

1. General Conditions

By ordering, you affirm you are of legal age in your state or province or have obtained permission from a guardian. You agree not to use our products or site for illegal purposes or to violate any laws. You also agree not to transmit harmful code (e.g., viruses). We may refuse service at our discretion.

2. Accuracy of Information

We strive for accuracy in product descriptions, availability, and pricing. However, errors or discrepancies may occur. We reserve the right to correct errors or update information without notice. Your use of the site is at your own risk.

3. Payment & Pricing

Prices and promotions may change without notice. We reserve the right to modify or discontinue products or services at any time. We won’t be liable for any changes in price or discontinuation.

4. Ordering & Fulfillment

We reserve the right to cancel or limit orders if we suspect fraud, unauthorized reselling, or excessive quantities. If an order is canceled, we'll notify you and refund any charged amount. You agree to provide accurate billing, shipping details, and payment information, and update it as needed.

5. Shipping, Returns & Retail Purchases

If you purchased Jams through a retail partner like Walmart, please follow that retailer’s return and refund policy. We do not process returns or refunds for in-store purchases.

If you experience an issue with a Jams product, such as damage, spoilage, or a quality concern, please contact us at hey@getjams.com with a description of the issue and a photo if possible. While we do not guarantee refunds or replacements, we may provide a one-time courtesy resolution at our discretion.

6. Order Substitutions & Availability

Some items (e.g., seasonal flavors) may be out of stock. We may substitute similar products or cancel orders with a refund.

7. Promotions & Code Use

If you enter a promo code or a referral reward, you agree to those additional terms. Promotions may exclude certain products or regions. You may receive relevant marketing emails unless you opt out.

8. Intellectual Property

All content on the site—text, images, designs, trademarks—is owned by us or our licensors. You may not copy, reproduce, or use it without permission.

9. Third-Party Links

Our site may link to external sites. We do not control these sites and accept no responsibility for their content or privacy policies.

10. User Feedback & Submissions

Any ideas, feedback, or content you submit becomes our property. We’re free to use it without restriction.

11. Warranties & Disclaimers

Our site and products are provided “as is.” We disclaim all guarantees regarding product safety, accuracy of information, fitness for purpose, or uninterrupted access, to the fullest extent allowed by law.

12. Limitation of Liability

To the maximum extent permitted by law, Jams Frozen PB&J Inc. (and affiliates) will not be liable for any damages arising from your purchase, site use, or participation in promotions—whether direct, indirect, consequential, or punitive—even if advised of potential damages.

13. Indemnification

You agree to indemnify and hold harmless Jams Frozen PB&J Inc. and its officers, agents, and employees from claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or wrongful use of the site.

14. Severability

If any provision is deemed invalid or unenforceable, the remainder shall remain in effect.

15. Termination

These Terms remain in effect until terminated by either party. We may suspend or terminate your access at any time for violations, with or without notice.

16. Entire Agreement

These Terms, along with referenced documents (Privacy Policy, Rewards Policy, etc.), constitute the entire agreement between you and us, superseding all prior agreements.

17. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

18. Changes to Terms

We may update these Terms at any time by posting the revised version on our site. It’s your responsibility to review regularly. Continued use equals acceptance.

19. Contact Information

Questions? Reach out to us at hey@getjams.com or by mail at:

Jams Frozen PB&J Inc.
956 9th Ave S
Nashville, TN 37203
United States

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